E-Mail Frequently Asked Questions:

What are the E-mail password requirements?
Passwords must be at least 8 characters long and must contain at least 1 letter, 1 number, and 1 non-letter/number. For example:
Both of the following would be valid: 
While the following would not be valid: 
How do I Setup Outlook Express?
How do I Setup Microsoft Outlook?
Coming soon!
How do I Setup Windows Mail?
Coming soon!
How do I set the timeout period in Microsoft Outlook or Outlook Express 6.0?
Body: If you have a problem with mail timing out or your system continually tries to send the same message over and over try increasing the server timeout in the Advanced tab of the E-mail account properties. To get there to go Tools, E-mail Accounts, View or Change existing e-mail accounts, Next, highlight the mail account in question and press Change. Then go to More Settings, Advanced. In the middle of this screen there's a field called "Server Timeouts". Increase that to the max to see if this helps.
For Outlook Express 6.0, go to Tools, Accounts, click on the Mail tab, highlight the account in question and click properties. Click on the Advanced tab and increase the Server Timeouts to the max. 
For Outlook Express versions prior to 6.0 and Outlook versions prior to XP the process is very similar. Please contact support if you're unable to find the proper setting.
What is the attachment size limit?
The largest attachment you can send via e-mail is 10,000KB (about 10MB); however, that is not the size of the file on your hard drive, that is the size of the file after it is MIME encoded. E-mail has to be pure text so if you send a binary file, like a photo or .Zip file, that file has to be converted from the binary file to text. That conversion will increase the size of the file by 30-70% and in some cases even more. If you receive a message that the file was too big then you will either need to break the file into parts or transfer the file via another method like FTP or Microsoft SharePoint Team Services. Those services are available via our Sales department.
Which outbound (SMTP) mail server should I use?
That depends on your ISP. If you are unable to send mail using mail.yourdomain.com as your Outgoing (SMTP) server (where yourdomain.com is the domain in your e-mail address, for example in the address null@comcept.net, yourdomain.com=comcept.net), then it is likely that your ISP is blocking outbound SMTP traffic. If you are using Windows NT, 2000, or XP you can click Start, Run, type cmd and then type “telnet mail.yourdomain.com 25” (leaving the quotes out) and you should get a response that includes “ready for ESMPT transfer”. If all you get nothing, a timeout, or an error then you must set your Outgoing (SMTP) server to your ISP's SMTP mail server (contact them for that information). Otherwise, you can use mail.yourdomain.com to send mail (again, replacing yourdomain.com with the domain of your e-mail address. If you did get a response you can either type “quit ” (no quotes) or just use the “X” to close the window.
Please note that we expect most if not all ISPs to restrict the outbound port (25) used for SMTP traffic in the coming months due to the ever increasing amount of SPAM. Therefore, we recommend that you use your ISP's SMTP/Outbound mail server to send mail and use mail.yourdomain.com to receive mail (POP3).
Are there restrictions on the types of files I can send?
Yes. Please see our Banned Attachments list.

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